Our software development lifecycle incorporates security and privacy straight from the design phase. Production deployment is continuously monitored, with the highest grade of malware detection software applicable to our technology. Our software architecture is designed to preserve the authenticity and integrity of all the data that we collect and reference, and it is designed with safeguards in place. AI cannot and does not directly modify any customer data without an explicit live input from a customer. This meticulous strategy ensures that we can preserve your information with the utmost privacy and security. 

All development processes at Trayak involve multiple layers of resiliency, including retrials and error handling. AI models trained by Trayak have not been trained on customer data and Trayak’s AI services do not use, transfer, or maintain customer data outside of a customer’s account. AI Chat histories may be used to improve answers to frequently asked questions. This information is maintained on a secure, private server and will not be shared.

Detailed user guides and citations provide documentation to users. However, AI answers may be incorrect or misleading and should always be verified.

Data collected for a specific purpose from a customer is not used for unrelated objectives like customer profiling or personalized marketing. If, in the future, Trayak chooses to do so, we will obtain consent in a documented process, compliant with GDPR guidelines. 

Trayak’s AI architecture has guardrails in place to avoid harmful bias. Trayak’s AI is designed to filter out malicious or harmful content and personally identifiable information (PII) in its inputs and outputs.

Trayak’s AI services do not give AI models permission to modify or delete customer data. These guardrails ensure that customer data integrity is maintained. User data security is a top priority at Trayak and we are committed to taking every possible precaution to prevent violation. Our data governance framework includes source verification and appropriate access controls to prevent data manipulation. Subject-specific chat bots are trained on official documentation from reputable sustainability and environmental regulation resources.

Trayak has a regular data validation and model monitoring process in place to ensure the accuracy of algorithmic outputs. Regular updates and risk assessments are conducted quarterly to manage emerging risks and maintain compliance with organizational and regulatory standards. AI services cannot modify or delete customer data, so adverse consequences from algorithmic decisions are minimized. 

Trayak and our software is ISO 27001:2022 certified. We have upheld this standard without interruption since 2021.